Frequently Asked Questions (FAQ)
Everything you need to know before bringing AI into your podiatry clinic.
About PodiVoice
Q: What is PodiVoice™?
A: PodiVoice™ is an AI receptionist built specifically for podiatry clinics. It answers patient calls 24/7, books appointments, handles cancellations, gives directions, and integrates with your existing booking system or EHR.
Q: What is PodiVoice™?
A: Private podiatry clinics and clinic groups that want reliable call cover, fewer interruptions and a consistent front-desk experience — even during lunch, after hours or staff sickness.
Q: How is it different from a call-answering service?
A: Traditional answering services take messages. PodiVoice actually acts — it books directly into your diary, confirms appointments, sends reminders, and syncs notes to your clinic software.
Q: Does PodiVoice sound like a robot?
A: Not at all. It’s trained on real podiatry conversations and your clinic’s tone of voice. Most patients think they’re speaking with a friendly receptionist.
Q: Can it handle podiatry-specific enquiries?
A: Yes. It understands and responds naturally to topics like ingrown toenails, heel pain, orthotics, verrucae, fungal nails, and diabetic foot care. It also knows when to escalate or route calls to you.
Integrations & Compatibility
Q: Which systems does PodiVoice connect to?
A: PodiVoice integrates with over 100+ booking and EHR systems, including:
- Cliniko
- Jane App
- AdvancedMD
- ModMed
- Tebra
- Google Calendar / Outlook / iCal
If your system isn’t listed, we can usually evaluate it within 48 hours if you can provide API documentation from your existing provider via Live Chat
Q. What if I use a custom booking system or Excel?
A: We can connect to most platforms via API or webhook. Even if you manage bookings manually, PodiVoice can log calls, create Google Calendar entries, or send booking forms to your team automatically
Q: Can I connect multiple clinic locations?
A: Absolutely. You can set up different greeting scripts, numbers, and calendars per location. PodiVoice routes calls intelligently based on area code, time of day, or service type.
Setup & Configuration
Q: How long does setup take?
A: Most clinics go live within 72 hours of onboarding depending on your EHR provider. We’ll gather your clinic details, services, pricing, hours, and booking link — and then configure everything for you.
Q: What do you need from me to get started?
A: Just a few essentials:
Your clinic name, phone number, and address
A list of services and prices (or a booking link)
Your preferred availability and holidays
Any specific FAQs or tone preferences
Q: Can I choose how the AI greets callers?
A: Yes. You can customise greetings, tone (formal, friendly, clinical), and even the AI’s accent.
Q: Can it handle emergency or urgent calls?
A: Yes. You can define keywords like “infection” or “ulcer” that trigger escalation to your mobile or on-call line. However we recommend our AI to always refer the caller to contact emergency services themselves.
Q: Can I test it before going live?
A: Definitely. We offer a free demo call so you can hear it handle real patient scenarios before launch.
Performance & Capabilities
Q: How fast does it answer calls?
A: Under 2 seconds on average — faster than any human receptionist.
Q: Can it handle multiple callers at once?
A: Yes. It can handle unlimited simultaneous calls, ensuring no patient ever hits voicemail.
Q: Can it book different types of appointments?
A: Yes. New patient consultations, follow-ups, orthotics fittings, diabetic checks — anything you already have in your booking system.
Q: Does it follow scripts?
A: It follows structured guidelines you approve but speaks conversationally. You can review and tweak its responses anytime.
Q: What happens after a call?
A: You’ll receive a short summary with caller name, intent, and outcome — e.g., “Booked 30-minute consultation at 10:30am Thursday.”
Pricing & Plans
Q: How much does PodiVoice cost?
A: Plans start from [insert £/$/€ amount] per month, depending on call volume and integrations. Most clinics see a return within the first few booked patients.
Q: Is there a free trial?
A: We don’t offer free trials, but you can interact with our live test bots to experience exactly how PodiVoice answers, books, and syncs with your clinic software in real time.
Q: Can I see it working before signing up?
A: Yes — you can try a fully functional demo call with a PodiVoice test bot. You’ll hear how it handles patient questions, books appointments, and updates your EHR automatically.
Q: Are there contracts or long-term commitments?
A: No. All plans are month-to-month. Cancel anytime, no penalty.
Q: What’s included in the subscription?
A: Here is what's included:
- 24/7 AI answering
- Call summaries & booking sync
- Custom clinic setup & training
- Integration with your EHR/booking tool
- Support via chat or email
Data Security & Compliance
Q. Is PodiVoice GDPR and HIPPA compliant?
A. Yes. All data is processed under GDPR and HIPPA compliance guidelines.
Q: Who can access patient information?
A: Only authorised users within your clinic account. No call recordings or notes are shared outside your team.
Q: Can I request deletion of call data?
A: Yes. You can request data deletion anytime by contacting
Support & Training
Q: What support do you provide after setup?
A: You’ll have ongoing access to our support team via chat or email. We also monitor your AI’s performance to ensure calls are handled correctly.
Q: What if I need to update clinic hours, pricing, or services?
A: You can update these anytime by messaging your support rep. Changes go live within 1 business day (typically within hours)
Q: Can I listen to how PodiVoice is handling calls?
A: Yes — you’ll receive periodic call summaries and optional sample audio clips (depending on compliance settings).
Q: How do you handle holidays or staff absences?
A: PodiVoice automatically adjusts based on your opening hours, and you can set custom “holiday” scripts in advance.
Q: Can I use PodiVoice alongside a human receptionist?
A: Yes — most clinics use it as first-line cover, letting staff focus on in-person patients and admin.
Advanced Features
Q: Can it text back missed calls automatically?
A: Yes — PodiVoice can send an SMS saying “Sorry we missed you — can I help you book in?” and continue the conversation via text.
Q: Can it handle website chat too?
A: Only authorised users within your clinic account. No call recordings or notes are shared outside your team.
Q: Can I train it on my clinic’s FAQs and tone?
A: Yes. You can upload your website FAQs, brochures, or scripts — PodiVoice learns your style and phrasing.
Results & ROI
Q: How do I measure results?
A: Your dashboard shows total calls handled, bookings made, and estimated revenue saved from recovered calls.
Q: What ROI can I expect?
A: Most clinics see a 3–10× return within the first 90 days — especially if they previously relied on voicemail or part-time reception.
Getting Started
Q: What’s the first step?
A: Book a 5-minute setup call or try a live demo. We’ll show you how it answers, books, and syncs with your system — no credit card required.
Q: How do I contact your team?
A: Use the chat on our website.
Ready to Stop Missing Calls — and Patients?
You’ve seen what PodiVoice can do.
Now let’s make your phone your clinic’s best salesperson — not your biggest interruption.
One quick demo, and you’ll see it answer and book a patient in real time
The Voice AI Receptionist Built for Podiatry Clinics
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